shukustore

Return Policy Description

Establishing a clear and customer-friendly return policy is essential for building trust and ensuring customer satisfaction. Considering that you don't have a physical warehouse and do not offer free returns, here's a tailored return policy suitable for your independent online store, localized for both American and British audiences:

Return Policy

We are committed to providing you with a premium shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return policy. Please note that return shipping costs are the responsibility of the customer.

Return Conditions:

  • Initiate the return within 30 days from the date of purchase.
  • Ensure the item is in its original condition, unused, and with all packaging intact.
  • Provide a valid proof of purchase, such as an order number or receipt.

Return Process:

  1. Submit a Request: Contact our customer service at [Your Customer Service Email] within 30 days of purchase to inform us of your intent to return the item.
  2. Await Confirmation: We will review your request and respond within 2 business days, providing return instructions and the return address.
  3. Return the Item: Package the item securely to prevent damage during transit. Ship the item to the provided address using a trackable shipping method. Please note that return shipping costs are the customer's responsibility.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5 business days.

Please Note:

  • The following items are non-returnable:
    • Custom-made products
    • Personal items such as undergarments and swimwear
    • Items marked as final sale or clearance
  • Each customer is entitled to one return per order.
  • If the product is defective or damaged, please contact us within 7 days of receipt.

We value your business and aim to ensure your complete satisfaction. For any questions or concerns, please reach out to our customer support team.

Note: This policy has been crafted to align with both American and British consumer expectations, incorporating common practices such as a 30-day return window. Ensure that your return process complies with local regulations and is clearly communicated to your customers.